340B Client Success Manager
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Job Description
340B Client Success Manager building enterprise healthcare client relationships. Driving software adoption, retention, satisfaction, and revenue growth through Salesforce and strategic advisory.
Responsibilities:
- Develop deep relationships with key client stakeholders to understand business objectives, challenges, and success metrics
- Translate client needs into actionable strategies using software solutions
- Manage client accounts through Salesforce and accurately document interactions, client profiles, and contacts
- Provide client training and support on product features and best practices
- Foster long-term relationships to ensure client satisfaction and retention
- Conduct regular client check-ins to assess satisfaction, address concerns, and escalate as needed
- Champion the client voice internally to influence product development, service enhancements, and strategic initiatives
- Proactively identify issues and work cross-functionally with support teams to ensure seamless delivery and continuous improvement
- Drive client satisfaction, retention, and revenue growth
Requirements:
- Bachelor’s degree in business, healthcare, operations, or a related field
- 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model
- Proven ability to manage enterprise clients and deliver business outcomes through technology
- Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
- Ability to manage and lead effectively during times of organizational change and transformation
- Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals
- Excellent communication, presentation, and negotiation skills
- Experience with CRM and analytics tools (e.g., Salesforce)
- 340B ACE certification preferred
- Pharmacy experience preferred
- Skilled in data reporting and interpretation
- Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle
- Willingness and ability to travel for client meetings
- U.S. citizenship and compliance with hospital credentialing standards
Benefits:
- Health insurance
- Flexible Spending Account (FSA)
- Dental and vision insurance
- 401(k) retirement plan
- Paid time off
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