Account Manager
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Job Description
Account Manager handling customer relationships at Procurify, an AI-enhanced procurement platform, focusing on B2B sales and account growth.
Responsibilities:
- Own and drive the strategy for each customer in your book of business
- Responsible for Expansion Revenue and Net Revenue Retention of book of business with quarterly metrics
- Partner with the Customer Experience team and Sales to support account renewals, pricing negotiations, and customer success initiatives, including business reviews and success planning
- Establish and maintain strong relationships with customers with a strong understanding of client’s business, goals and objectives
- Work cross functionally with internal teams to provide second-to-none customer satisfaction and resolution for at-risk events
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps
Requirements:
- 3+ years experience in an Account Executive and/or Account Management role in B2B environments
- Experience owning retention and growth (NRR) for a large book of business
- Experience contributing to or owning initiatives that will help build the foundation of a new team
- Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
- For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.
Benefits:
- Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! And US if applicable.
- Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
- Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
- Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
- Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
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