Account Manager
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Job Description
Account Manager overseeing operational performance and service strategies for Accredo Specialty Pharmacy clients. Collaborating across teams to optimize systems and processes for enhanced client satisfaction.
Responsibilities:
- owns execution of operational performance strategy for Accredo Specialty Pharmacy clients
- actively shapes and advances service strategy while leading end-to-end execution in support of medium and small PBMs and national health plans
- drives cross-functional alignment across product and operational teams
- proactively identifies gaps, removes barriers, and ensures systems and processes are optimized
- supports the organization to achieve operational excellence, growth, profitability, and persistency objectives
- effectively collaborates with Accredo partners on benefit, service, and relational strategies targeting enhanced patient and client experience
- develops and maintains "trusted-advisor" relationships with clients and patients
- leverages Accredo's capabilities and services to differentiate Accredo from the competition
- represents Accredo in market-based events, quarterly business reviews, on site and over communications
Requirements:
- College Degree or 5+ years of experience in a relevant role
- 3+ years of experience in healthcare / managed care business
- Excellent communication, negotiation, influencing skills
- Ability to make sense of complex, unstructured information and communicate the key takeaways through effective storytelling
- Strategic and financial savvy; ability to partner with AE to grow book of business
- Demonstrated planning and organizational skills; ability to plan for both the long and short term; drive priorities and results
- Demonstrated ability to foster strong working relationships
- Ability to communicate and lead within a heavily matrixed environment
Benefits:
- health-related benefits including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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