Account Manager – Customer Success Focus
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Job Description
Account Manager focused on Customer Success for Parent™, engaging clients in their journey. Responsible for onboarding, training, and maintaining client relationships in English and French.
Responsibilities:
- Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
- Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
- Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
- Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
- Provide chat support to assist clients with quick inquiries and ensure timely resolutions.
- Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.
- Maintain accurate and up-to-date account information in the CRM.
- Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
- Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.
Requirements:
- Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field.
- 2–4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.
- Proven experience with ticketing systems and live chat support.
- Fluent in English and French (spoken and written).
- Strong communication, organization, and problem-solving skills.
- Proactive, customer-focused mindset with the ability to manage multiple priorities.
Benefits:
- None specified
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