Account Manager, LATAM
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Job Description
Account Manager at a virtual assistant company managing client and VA success. Coordinating onboarding, performance management, and client relationships to grow revenue.
Responsibilities:
- The Account Manager owns the success of both the client and the Virtual Assistant (VA).
- Coordinate VA onboarding, timekeeping, performance management, and managing client relationships, reporting, and expansion opportunities.
- Act as the primary point of contact for assigned US-based clients.
- Monitor account health and execute recovery plans for at-risk clients.
- Prepare and deliver weekly/monthly client reports (hours, KPIs, highlights).
Requirements:
- 3+ years in Account Management, Client Success, Operations, or Team Lead roles.
- Experience working with US-based clients.
- Strong written and verbal English (near-native fluency required).
- Experience managing remote teams and coordinating timekeeping and performance.
- Highly organized and comfortable managing multiple accounts simultaneously.
- Data-driven and able to interpret reports and act on insights.
- Strong conflict resolution and de-escalation skills.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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