Account Manager
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Job Description
Marketlab Account Manager growing healthcare product sales and customer relationships. Selling healthcare solutions, developing accounts, and expanding territory revenue through consultative selling.
Responsibilities:
- Execute sales growth within a defined territory and establish long-term relationships with a portfolio of clients
- Advocate for clients and communicate with internal teams to provide high-quality products
- Grow sales and gross profit using relationship-based selling techniques with existing and new customers
- Generate profitable sales and create customer loyalty through value-added services
- Build customer loyalty and retention through daily outbound calls and face-to-face visits
- Establish relationships with existing customers, qualify needs, and present Marketlab solutions
- Gain greater share of customers’ annual spend on consumable goods
- Proactively engage customers regarding Marketlab services, products, samples, sourcing, and quoting
- Work with product development and purchasing to source requested products and secure pricing, availability, and discount terms
- Prepare and present quotations based on profit-margin guidelines; follow up and close sales
- Contact targeted customers to understand needs and establish Marketlab as a preferred supplier
- Enter and maintain accurate customer data in the CRM database
- Troubleshoot established customer-account problems and answer questions regarding account activity and products
- Work cross-functionally with Marketing, Product Management, Customer Experience, and other teams
- Keep management updated on market conditions, competitive situations, industry insight, and customer feedback
- Suggest and propose ways to improve effectiveness
- Share industry insight and customer feedback with Marketing and implement marketing campaigns
Requirements:
- Bachelor’s degree in Sales, Marketing, Business, or Healthcare related field is preferred, or equivalent experience
- Five or more years of sales experience is required
- Inside sales experience is preferred
- Healthcare sales or hospital procurement experience is preferred
- Experience selling consumable items in business-to-business situations is preferred
- Demonstrated success in relationship building, selling skills, customer loyalty, and achieving goals despite barriers or difficulties
- Energetic, self-directed, and excited about growing the company and increasing market share
- Proficient with Microsoft Office and/or Google Workspace
- Familiarity with navigating customer relationship databases
- Willingness to travel as needed for on-site customer meetings
- Travel requirements vary from 10–70% depending on territory and customer needs
Benefits:
- Outstanding products, operational excellence, and great technical and customer support
- Product knowledge, market segment knowledge, sales skill training and studies
- Remote work arrangement
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