Brand Success Account Manager
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Job Description
Brand Success Account Manager advising brands on LTK’s creator-commerce platform. Driving campaign results, gifting and flat-fee spend, retention, and platform adoption.
Responsibilities:
- Serve as the strategic partner and expert for a large portfolio of LTK brand platform customers
- Educate brands and reinforce the value of LTK
- Drive ongoing gifting and flat-fee spend with brands within the platform
- Consult with brands on how to drive results through LTK’s brand platform and deliver ROAS
- Own end-to-end Brand Success for brands on the LTK brand platform
- Develop product and best-practice knowledge and share it with customers to help them achieve their goals
- Use LTK tools and capabilities to guide brands through successful campaign completion
- Re-sell brands on the value of the LTK platform to grow gifting and brand campaign spend or flat fees to creators
- Present data-driven performance recaps and reviews and recommend opportunities for brands to further leverage LTK
- Achieve and exceed OKRs focused on brand gifting volume, flat-fee spend, and brand retention
- Provide proactive, urgent, best-in-class customer service and resolve brand problems creatively
- Coordinate with sales partners to transition high-priority brands from pre-sales to post-sales and drive further adoption
Requirements:
- 2-4 years of proven Brand Success or Customer Success experience within SaaS, preferably in digital media/marketing space
- A history of consistently exceeding important metrics and activity targets
- Experience presenting to clients across a variety of levels
- Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity
- Excellent written and verbal communication and interpersonal skills
- Excellent organization, project management and time management skills, and ability to take initiative
- Experience troubleshooting issues for clients
- Ability to communicate semi-technical and technical concepts to clients
- Experience with data and utilizing data to successfully communicate results and recommendations
- Experience using HubSpot or comparable CRM system
- A mindset focused on seizing opportunities and moving with urgency
- Dedication to fierce prioritization and operational excellence
- Adaptability to a dynamic, fast-moving environment
- A growth mindset and openness to feedback
- Authorization to work in the U.S.; LTK is not offering new sponsorship opportunities for persons requiring employment visas
Benefits:
- A remote-first, productivity-first environment
- Competitive compensation and benefits package to meet the needs of you and your family
- 401(k) with LTK company matching
- Medical Insurance, Vision Insurance, Dental Insurance
- Paid Maternity Leave and Paid Paternity Leave
- Summer Fridays and Flexible PTO
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