Account Manager – Legal Tech, SaaS
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Job Description
Account Manager für cloudbasierte Kanzleisoftware caseflow und KI. Betreuung, Onboarding, Migration und Schulung von Kanzleikunden.
Responsibilities:
- Manage software customers and support them in using the software
- Resolve operational and technical customer queries
- Own customer onboarding from the kickoff and process analysis through to going live with caseflow
- Plan and oversee the migration of matter, party, and document data
- Review migration results together with customers
- Configure customer-specific roles, permissions, templates, workflows, and integrations such as beA
- Train lawyers and legal assistants using their own cases
- Support Customer Support by phone and email
- Analyze inquiries and develop pragmatic solutions
- Build long-term customer relationships and identify opportunities for expansion
- Share structured customer feedback with Product and Engineering
- Help shape the ongoing development of the software
Requirements:
- Completed university degree, ideally in law (e.g., State Examination, Bachelor of Laws (LL.B.), or Master of Laws (LL.M.))
- Several years of experience in Account Management, Customer Success, Sales, or Onboarding at a SaaS company, ideally in a B2B environment
- Ability to quickly learn complex software and explain technical concepts clearly
- Experience working with law firms or an understanding of legal workflows is an advantage, but not required
- Familiarity with law firm software is an advantage, but not required
- Exceptionally conscientious and structured approach to work
- Confident communication with a variety of stakeholders
- Excellent German language skills (C1 level), both written and spoken, required
- Demonstrated experience with data migrations and customer-facing software implementations is an advantage, but not required
Benefits:
- 26 days of annual leave
- Fixed-term employment contract with a 24-month term
- Flexible working options from home or from our modern Berlin office
- Free drinks, fresh fruit, muesli, and more at the Berlin office
- Flat hierarchies
- Significant opportunity to shape your work and responsibilities
- Personal development opportunities
- Regular team events
- Ergonomic office
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