Account Manager
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Job Description
Account Manager at Hitachi managing and growing relationships with key clients. Driving adoption of Hitachi's innovative solutions to meet evolving client needs.
Responsibilities:
- Develop and maintain strong, long-lasting relationships with assigned clients, understanding their business objectives, challenges, and strategic priorities.
- Serve as the lead point of contact for all customer account management matters, including proactive communication, issue resolution, and ongoing support.
- Identify and pursue new sales opportunities within existing accounts, collaborating with internal teams to present relevant Hitachi products and services.
- Develop and execute strategic account plans to achieve sales targets and expand Hitachi's presence within the client organization.
- Negotiate contracts and close agreements to maximize profits and ensure alignment with company objectives.
- Collaborate with pre-sales, technical, and professional services teams to ensure successful project implementation and ongoing client satisfaction.
- Monitor and analyze client performance, market trends, and competitive activities to inform account strategies.
- Prepare and deliver compelling presentations, proposals, and reports to clients and internal stakeholders.
- Maintain accurate records of client interactions, sales activities, and forecasts in the CRM system.
- Stay up-to-date with Hitachi's product portfolio, industry best practices, and emerging technologies.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
- Proven 3-5 years of experience in account management or sales, preferably within the technology, industrial, or enterprise solutions sector.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Excellent listening, negotiation, and presentation skills.
- Strong understanding of sales principles, customer relationship management (CRM) software (e.g., Salesforce), and account planning methodologies.
- Ability to strategically identify and develop new business opportunities within existing accounts.
- Highly organized, self-motivated, and able to manage multiple projects simultaneously while meeting deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Willingness to travel as needed to client sites.
- Knowledge of Hitachi's products and services, or a strong desire to learn, is a plus.
Benefits:
- Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
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