Accounting Manager

Posted 2hrs ago

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Job Description

Accounting Manager leading client accounting pods for Zenbooks, a Canadian remote accounting firm. Owning reporting quality, client relationships, team development, pod metrics, and revenue performance.

Responsibilities:

  • Lead and manage a pod of accountants and senior accountants, providing coaching, technical guidance, and regular feedback
  • Oversee monthly accounting activities including A/R, A/P, payroll entries, reconciliations, accruals, and adjustments
  • Lead mid- to high-complexity client engagements as the primary accounting advisor and point of contact
  • Prepare and present advanced financial reports, KPI dashboards, and budgets with insights and recommendations
  • Conduct 1:1s, performance check-ins, and semi-annual reviews
  • Support staffing, workload balancing, and scheduling across the pod
  • Provide escalation support for technical accounting issues, client challenges, and workflow blockers
  • Oversee client portfolios and review financial statements, reconciliations, working papers, and month-end packages
  • Monitor client satisfaction and address concerns, scope issues, and workflow challenges
  • Build long-term client relationships through proactive communication and guidance
  • Own pod gross margin, budget-versus-actual hours, KPIs, revenue retention, upsells, and workflow consistency
  • Collaborate with the Director of Operations on pricing, resourcing, and capacity planning
  • Identify upsell and expansion opportunities and manage pod revenue performance
  • Ensure adherence to best practices, SOPs, documentation standards, and internal controls
  • Lead process improvement initiatives and support special projects
  • Collaborate with Tax and Payroll teams and participate in internal meetings

Requirements:

  • 1–2 years of experience managing a team
  • 1–2 years of experience in a controllership role or handling controllership-level responsibilities
  • 2–3 years of client-facing experience supporting monthly reporting
  • Strong working knowledge of cloud accounting software, such as Xero and/or QBO
  • Must pass a criminal background check and/or education/employment verification
  • High-speed internet access required
  • Availability during core business hours
  • Access to Excel or Google Sheets required for the case activity
  • Some candidates may be asked to complete a QBO walkthrough

Benefits:

  • 5 Personal Days
  • 15 Vacation days
  • 1 week during the winter holidays
  • 100% Employer-paid Health benefits (medical, dental, disability, life insurance, and vision) (including EAP)
  • Flexible health spending account
  • Group Registered Retirement Savings Plan (RRSP)
  • 100% Employer-paid Laptop, monitor, keyboard and mouse
  • 100% Employer-paid Ergonomic assessment of your home office (Virtual)
  • Flexible work schedule