Accounts Receivable, Order Processing Officer
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Job Description
Accounts Receivable & Order Processing Officer managing high-volume transactions in retail and e-commerce. Supporting finance team with debtor management and order processing.
Responsibilities:
- Process and review customer order data from the Order Management System (OMS) and eCommerce platforms.
- Perform system checks and resolve pricing, discount, and invoicing discrepancies before finalising invoices in Xero.
- Manage accounts receivable functions in Xero, including invoice finalisation, payment allocation, reconciliations, and account administration.
- Process customer account applications and support new account setup.
- Allocate payments accurately on a daily basis and maintain clear reconciliation records.
- Monitor overdue invoices and perform debtor follow-ups via email and outbound calls where required.
- Support management of medium and high-risk accounts, escalating issues as needed and ensuring appropriate approvals.
- Report accounts receivable issues, including overdue balances, to the Finance Manager.
- Monitor customer credit terms to ensure compliance and reduce financial risk.
- Respond to customer and pharmacy enquiries related to orders, accounts, and products through shared inboxes.
- Manage shared inbox communications and ensure timely responses and escalations.
- Liaise with dispatch and internal teams to support smooth order processing.
- Process credit note adjustments as required.
- Prepare ad hoc reports and provide support for accounts receivable analysis and decision-making.
- Assist the Finance Manager and team with daily operations, audits, training, and administrative tasks.
- Perform other duties as required.
Requirements:
- Bachelor’s degree in Business, Finance, Accounting, or a related field is preferred.
- Minimum 3+ years of experience in accounts receivable, collections, debtor management, or similar finance support roles.
- Strong experience in high-volume accounts receivable environments, including payment allocation and collections.
- Experience handling debtor follow-ups via email and outbound calls.
- Background in wholesale, retail, or e-commerce environments is highly desirable.
- Experience with Xero or similar accounting/order management systems is preferred.
- Intermediate Excel skills required.
- High attention to detail and accuracy in financial processing and administration.
- Strong written and verbal communication skills with the ability to handle customer interactions confidently.
- Ability to work independently while collaborating effectively with a team.
- Strong organisational, time management, and problem-solving skills.
- Ability to manage sensitive financial and customer information with professionalism.
- Exposure to Australian accounting or business processes is advantageous.
Benefits:
- Work setup – Work from home; Dayshift
- Monday to Friday; weekends off
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
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