Accounts Receivable Collection Specialist
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Job Description
Accounts Receivable Collection Specialist at Planet Depos, handling overdue accounts through contact and research. Ensuring effective collection processes while providing excellent customer service.
Responsibilities:
- Analyze and monitor account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, or potentially overdue
- Contact customers via e-mail and phone to discuss overdue balances and encourage timely payments
- Monitor accounts daily and identify outstanding account receivables
- Assist with customer account reconciliation and investigate historical data for balances.
- Providing customer service regarding collection issues, process customer refunds, review account adjustments and resolve client discrepancies and short payments
- Prepare and present reports on collection activities and progress
- Process customer payments and maintain cash receipts records
- Handle accounts receivable calls and correspondences in a fast-paced goal-oriented environment
- Resolve with billing challenges and customer credit challenges
- Assist with account receivable reconciliations
- Accountable for reducing delinquency for assigned accounts
- Perform other accounts receivable collection duties as assigned
Requirements:
- BA/BS (Accounting, Finance, or another business-relevant degree) OR 3+ years of collections experience, preferably in the legal service industry
- Knowledge of collection laws and regulations
- Experience with Excel and Google Docs
- Excellent written and verbal communication skills
- Must be able to work in a professional and confidential environment.
Benefits:
- Medical
- Dental
- Vision
- Health Savings Account
- Voluntary Term Life Insurance
- Voluntary Long Term Disability
- PTO
- Paid Holidays
- 401(k)
- Employee Assistance Program (EAP)
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