Accounts Receivable Specialist
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Job Description
Accounts Receivable Specialist managing customer invoicing and collections. Requires experience with Coupa and B2B invoicing workflows.
Responsibilities:
- Manage supplier setup and ongoing administration in Coupa and similar procurement platforms (Ariba, Jaggaer, etc.).
- Complete supplier registrations, tax documentation (W-9/W-8), banking information, compliance forms, certificates of insurance, and related requirements.
- Maintain accurate vendor master data and monitor portal notifications, rejections, and required updates.
- Create, submit, and track customer invoices through Coupa and other procurement portals.
- Manage PO and non-PO invoicing, PO flips, supporting documentation, and invoice exception resolution.
- Monitor invoice status through the full payment lifecycle and coordinate approval routing as needed.
- Manage accounts receivable aging and collections activities.
- Conduct customer follow-ups regarding outstanding invoices and payment status.
- Reconcile remittances, short payments, credits, and disputed invoices.
- Maintain accurate documentation of collection efforts and customer communications.
- Serve as the primary point of contact for customer Accounts Payable teams.
- Collaborate with internal Sales, Customer Success, Operations, and Delivery teams to obtain approvals and supporting documentation.
- Resolve billing discrepancies and payment issues efficiently.
- Develop and maintain SOPs, checklists, and documentation for portal submissions and invoicing processes.
- Track and report key metrics including aging, collections progress, invoice cycle times, and exception rates.
- Identify opportunities to improve invoicing accuracy, payment turnaround times, and collections performance.
Requirements:
- 2–5+ years of experience in Accounts Receivable, Finance Operations, Billing, or Vendor Management.
- Required: Hands-on experience using Coupa procurement software, including supplier registration, purchase order workflows, invoicing, and exception management.
- Experience with B2B invoicing and customer procurement portals.
- Strong organizational skills with exceptional attention to detail.
- Proficiency in Microsoft Excel and/or Google Sheets.
- Experience with accounting systems such as QuickBooks, NetSuite, or Xero is a plus.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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