Accounts Receivable Specialist
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Job Description
Finance role focused on collecting cash for open Accounts Receivable in a collaborative environment. Involves resolving billing issues and negotiating with customers to minimize bad debt.
Responsibilities:
- Collect cash for open Accounts Receivable.
- Follow up on a regular basis with the customer until a payment resolution is received.
- Escalate to the Team Lead if/when problems or concerns arise.
- Ability to research Accounts Receivable issues and reconcile payment remittances.
- Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
- Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
- Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
- Independently perform root cause analysis on customer issues.
- Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
- Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors.
Requirements:
- 2+ years experience in B2B Credit and Collections or Associates or Bachelors Degree
- Associates or Bachelors Degree in Business Management or Finance
- Use of Collection Software (Webcollect, Getpaid etc.)
- Understanding of Accounting Principles
- Understanding of Credit Management processes
- Proficiency in Microsoft suite and O365
- Familiarity with different methods of billing and invoicing customers
Benefits:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
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