Advisor, Services Project Program Management
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Job Description
Project Manager overseeing project lifecycle from initiation to delivery at Dell Technologies. Engage with sales, customer service, and technical support for seamless execution.
Responsibilities:
- Supervise external clients’ projects from initiation through to delivery
- Manage performance standards and practices of ITSM, Delivery Assurance, risk and issue mitigation
- Monitor, measure, analyze, and report delivery performance
- Manage Customer Service relationships and coordinate activities between delivery
- Lead investigations into known issues to ensure service stability
- Facilitate process-related meetings such as Change Advisory Board (CAB) meetings and others
Requirements:
- 6-8 years of professional experience and 5+ ITIL experience in core incident/problem/change management
- SNOW/Remedy and/or other reporting tools working knowledge
- Dashboard creation, trend analysis, presentation skills
- Possesses operational command of the business
- Strong product/technology/industry knowledge
- Bachelor's degree preferred
- ITIL Foundation, ITIL V3 Intermediate, ITIL V4 certifications preferred
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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