Regulatory Operations Program Manager
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Job Description
Regulatory Operations Program Manager managing regulatory interactions and compliance for a two-sided marketplace. Working cross-functionally with engineering, product, and legal teams in dynamic environments.
Responsibilities:
- Own a portfolio of jurisdictions and act as the operational lead for everything regulatory that happens in those geos, from launches to escalations to retention.
- Partner closely with engineering and product to drive requirements development, shape how registration and compliance products are customized per market, and ship API and workflow launches.
- Translate policy and legal direction into operational playbooks, and translate field signal back into product priorities.
- Run cross-functional execution rhythm with engineering, data, scaled operations, customer support, public policy, and legal, keeping initiatives on track and documentation current.
- Identify opportunities to reduce regulatory risk and protect or grow supply in your markets.
- Use data to inform prioritization, surface trends, and make the case for trade-offs.
- Advocate for the host experience throughout the regulatory lifecycle, and serve as the internal expert on regulatory products and workflows for your regions.
Requirements:
- 5+ years of experience in operations, product operations, program management, project management, or business operations in fast-moving, ambiguous environments.
- Demonstrated ability to drive alignment across engineering, product, legal, policy, and business stakeholders.
- Excellent written and verbal communication, including the ability to present clearly to senior cross-functional partners.
- Strong attention to detail and organizational rigor, with a track record of managing multiple priorities simultaneously.
- Hands-on, scrappy execution style with a sense of urgency and comfort adapting quickly to shifting priorities.
- Comfort balancing risk and business needs in a regulated environment.
- Intellectual curiosity, adaptability, and a self-starter mindset.
- Preferred Qualifications
- Experience at a two-sided or marketplace company, or in a business with matrixed regulatory obligations across jurisdictions.
- Background in product operations, marketplace operations, trust and safety operations, GTM or enterprise product management, program management, or business operations.
- Exposure to working with engineering teams on requirements, APIs, or product launches.
- Comfort using data to inform decision-making; SQL is a plus but not required.
- Familiarity with project management tools such as Airtable, Jira, or Asana (specific tool fluency is not critical; the ability to track work cleanly is).
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