Affiliate Coordinator
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Job Description
Affiliate Coordinator overseeing operational aspects of iGaming affiliate programme. Managing partner relations, support queries, and payment processes for a global team.
Responsibilities:
- Coordinate cross-functional activities and ad-hoc information between internal teams (including finance and compliance) and external stakeholders
- Manage partner onboarding and serve as the first point of contact for new prospective partners
- Monitor and triage affiliate support inquiries received via email, chat, and support channels, ensuring timely follow-up and resolution
- Facilitate the monthly affiliate payment process by preparing and verifying payment data for finance processing
- Carry out administrative tasks related to the department, including player onboarding coordination, AML support, compliance follow-up, and resolution of partner queries on payment and account matters
- Support partner relationship management through basic outreach and follow-up activities (e.g. inactive partner re-engagement, performance monitoring follow-up)
- Communicate with affiliate partners on brand offers, promotions, and operational matters
- Liaise with colleagues to ensure communication channels and partner-facing content are current
- Work with and provide operational input on automation and AI tools as they are introduced to support and develop the role
- Represent the company at industry events at locations in and outside of Malta
- Other related tasks as instructed by the line manager.
Requirements:
- Previous experience in an operations, affiliate, customer support, account management, or administrative role within the iGaming industry
- Fluent in written and spoken English with excellent communication skills (additional languages are considered an advantage)
- Strong organisational and time management skills, with the ability to manage and prioritise multiple tasks effectively
- Computer-literate with strong knowledge of Microsoft Office, particularly Excel
- Excellent attention to detail and ability to maintain accuracy when handling data and administrative processes
- Strong problem-solving skills and a proactive approach to resolving issues
- Ability to build and maintain effective working relationships with internal and external stakeholders
- Motivated team player with a collaborative mindset
- Self-starter with a positive, can-do attitude and the ability to work independently
- Adaptable and comfortable working in a fast-paced, evolving environment
- Comfortable working with new technologies, automation tools, and AI-assisted workflows.
Benefits:
- A remote and flexible working schedule.
- Generous time off varied based on the country of residence.
- Discretionary annual performance bonus
- Training and other learning & development opportunities to support you through your career progression.
- Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
- Various well-being programmes and initiatives.
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