Senior IT Business Partner
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Job Description
Senior IT Business Partner aligning technology strategy and transformation for Calix’s cloud platform. Advising broadband and communications providers on roadmaps, AI, automation, and business outcomes.
Responsibilities:
- Act as the primary strategic technology advisor to the Managed Business unit
- Influence multi-year technology roadmaps, investment prioritization, and technology portfolio decisions
- Drive business value realization, adoption outcomes, and stakeholder satisfaction
- Advise business leadership and related functions on technology strategy
- Develop and maintain multi-year technology roadmaps in coordination with IT Business Partners
- Manage technology demand intake, prioritization, governance, and value realization
- Provide updates to the business on technology changes and upcoming capabilities
- Build strategic business cases and investment recommendations
- Apply a product-management mindset to roadmap planning, customer outcomes, adoption, and prioritization
- Map end-to-end business processes across acquisition, onboarding, service delivery, customer success, billing, support, and retention
- Lead AI, automation, analytics, and digital transformation opportunities
- Lead transformation initiatives from ideation through value realization
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, MIS, or related discipline
- 10+ years of experience in IT business partnering, consulting, technology strategy, enterprise applications, product management, business relationship management, or transformation leadership
- 5+ years partnering with senior business leaders and executives
- Experience developing strategic roadmaps, investment plans, and business cases
- Experience supporting Managed Service Providers, broadband providers, telecommunications organizations, technology services firms, SaaS providers, or channel ecosystems strongly preferred
- Understanding of subscription-based and recurring revenue business models
- Knowledge of customer acquisition, onboarding, service delivery, customer success, retention, and growth motions
- Experience supporting businesses providing technology, connectivity, managed services, cloud services, cybersecurity services, or digital services
- Experience supporting businesses delivering technology and connectivity solutions into Multi-Dwelling Unit environments strongly preferred
- Knowledge of multifamily housing, student housing, senior living, hospitality, venues, and mixed-use property markets
- Understanding of managed Wi‑Fi, fiber broadband, smart property technologies, and digital resident experiences
- Ability to translate MDU/MSP market trends and customer needs into technology roadmaps and business capabilities
- MBA or advanced business/technology degree preferred
- BRMP, PMP, ITIL, Agile, SAFe, TOGAF, COBIT, or similar certifications preferred
- Experience leading enterprise AI, automation, or digital transformation initiatives preferred
Benefits:
- Eligibility for a bonus as part of the total compensation package
- Benefits package (details provided via the employer's benefits information link)
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