Afterhours Travel Consultant
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Job Description
Travel Consultant at Amex GBT arranging travel for corporate clients. Collaborating with teams to enhance service levels and provide outstanding support.
Responsibilities:
- Advise and arrange travel for corporate business customers.
- Conduct analysis and research on travel options, anticipating traveler needs to sell additional services.
- Arrange and book domestic and international business travel for air, road, rail, and accommodations.
- Use Global Distribution Systems (GDS) - Sabre.
- Ensure compliance with customers’ agreed travel policy and regulatory requirements.
- Use positive telephone service techniques to address special customer requests.
- Collaborate with your team to coach, mentor, and provide feedback to improve service levels.
Requirements:
- Fluent in both English and French is a plus.
- Passion for excellence in client service while anticipating needs proactively.
- Native GDS expertise - Sabre.
- Professional communication skills (written and verbal).
- Attention to detail and integrity in handling personal traveler information.
- Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservations).
- Ability to resolve customer issues quickly and independently, or with suppliers.
- Teamwork and openness to feedback.
- Flexibility to work evenings, overnights, and weekends.
Benefits:
- Flexible benefits tailored to each country starting on the first day of employment.
- Health and welfare insurance plans.
- Retirement programs.
- Parental leave and adoption assistance.
- Wellbeing resources for you and your immediate family.
- Travel perks from major travel providers for flights, hotels, cruises, and car rentals.
- Access to over 20,000 courses for professional development.
- Leadership courses and new job openings for internal candidates.
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