Agent Concierge Representative
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Job Description
Guide aspiring insurance agents through their state licensing process at Globe Life. Maintain communication and support during exam preparation in a remote role.
Responsibilities:
- Proficiently handle a pipeline of 150-200 new hires, assisting them through various stages of the licensing coursework (US ONLY) (LND ONLY).
- Maintain detailed and accurate notes within MS Access.
- Accurately communicate state licensing requirements for state licensing exams.
- Communicate accurately and effectively, via written (email & text) and phone interactions.
- Build strong rapport with new hires, hiring managers and Agency Owners.
- Make outbound and take inbound calls daily.
- Update management team regarding state pre-licensing requirements, as new information is given.
- Meet with supervisor regularly to stay informed about any changes in policies, procedures, regulations, business initiatives and/or technologies.
Requirements:
- High School Diploma or equivalent.
- Licensed in Lines of Authority (LOA) for Life and Health is a plus, but not required.
- Prior work experience in a call or contact center is recommended.
- Strong attention to detail and organizational skills.
- Strong customer service skills, primarily via phone.
- Intermediate MS Office skills; Excel and Access used daily.
- Ability to work across multiple technologies.
- Ability to self-manage daily workflow in a multi-task environment.
- Ability to adapt to change quickly and seamlessly.
- Ability to build strong rapport with newly recruited sales agents to support them through the licensing process.
- Ability to function both independently and as part of a team.
- Prior knowledge of the insurance licensing process is a plus, but not required.
Benefits:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
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