AI Data & Insights Officer
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Job Description
AI Data & Insights Officer transforming Worldwide Events Group’s MICE and luxury travel data into reliable intelligence. Building RAG knowledge systems, dashboards and measurable agent performance insights.
Responsibilities:
- Develop and maintain datasets, models and insights supporting AI agents and business decision-making
- Consolidate, cleanse and structure information from Salesforce, event platforms, marketing systems and operational tools
- Define data-quality, metadata and governance standards for Agent Factory information
- Identify trends, risks and commercial or operational opportunities within company datasets
- Support secure, reliable data flows between approved systems and agent solutions
- Create and maintain knowledge bases and retrieval structures
- Support design, testing and optimisation of RAG capabilities
- Prepare evaluation datasets and test cases for assessing agent outputs
- Translate business data into reusable agent skills, tools and intelligence services
- Monitor data-related failure patterns and recommend improvements
- Design dashboards, scorecards and reporting for business performance visibility
- Define and track agent adoption, accuracy, time saved, operational impact and commercial value
- Evaluate effectiveness and return on investment of AI agents and automations
- Develop actionable insight for leadership and business teams
- Establish repeatable methods for monitoring and communicating Agent Factory value
- Develop insight supporting customer retention, buyer and supplier engagement, sales effectiveness, event performance and workflow improvement
- Explore predictive and segmentation approaches
- Turn analytical findings into recommendations, prioritised opportunities and next actions
- Help teams move from descriptive reporting toward decision intelligence and next-best-action capabilities
- Work with departments across WWE to understand data, reporting and insight requirements
- Translate business questions into analytical work and practical data products
- Present complex findings to technical and non-technical audiences
- Promote responsible, evidence-led use of data and AI
- Document analytical methods, data definitions and reusable assets
- Occasionally work outside standard hours to support events or meet key deadlines
- Report to the Head of AI Implementation
Requirements:
- Professional experience in data analysis, business intelligence, analytics engineering or a closely related role
- Strong experience of data preparation, cleansing, modelling and quality assurance
- Experience using SQL and visualisation tools such as Power BI, Microsoft Fabric or equivalent platforms
- Experience working with CRM, customer, commercial or operational data; Salesforce experience is particularly relevant
- Ability to combine information from multiple systems and work effectively with APIs or structured data integrations
- Strong understanding of KPI design, dashboarding and the communication of actionable insight
- Ability to translate complex evidence into clear business recommendations
- Excellent problem-solving, critical-thinking and attention-to-detail skills
- Strong communication and stakeholder-management skills
- Sound understanding of data privacy, access control and responsible use of business information
- Curiosity about AI, automation and the practical application of emerging technology
- Practical experience with RAG architectures, semantic search, vector databases or AI knowledge-management systems
- Strong understanding of large language models, machine-learning concepts and agent evaluation methods
- Proficiency in Microsoft Copilot Studio, Azure AI services or related Microsoft technologies
- Familiarity with OpenClaw, Hermes or similar agent platforms
- Track record of measuring AI, automation or digital-product performance
- Knowledge of predictive analytics, propensity modelling, segmentation or recommendation systems
- Understanding of marketing attribution, customer journey analytics or revenue analysis
- Ability to design trusted data products or reusable analytical services for consumption by other systems
- Background supporting AI transformation, digital transformation or cross-functional change programmes
- Background in the events and/or travel industry
Benefits:
- Competitive salary
- 28 days holiday plus UK bank holidays pro-rata, with additional days awarded for length of service
- A centrally located London office with a summer terrace within walking distance of the world‑famous Borough Market
- Regular employee social events supported by our Happiness & Culture team
- Monthly contribution towards Bupa private health insurance (post probation)
- Employee Assistance Program offering confidential wellbeing support
- Enhanced maternity and paternity leave to support growing families
- 4 pm Friday finish!
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