Answering Service Agent
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Job Description
Remote North Carolina answering agent handling calls, lead intakes, appointments, and messages. Supporting businesses nationwide through live chat, SMS, and email customer service.
Responsibilities:
- Answer inbound calls and make outbound calls professionally, warmly, and accurately
- Follow call scripts and industry-specific guidelines
- Actively listen and address caller needs
- Perform lead intakes, gather information, and document details
- Schedule appointments and transfer calls to appropriate contacts
- Dispatch messages accurately and efficiently
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service with empathy and patience
- Provide live chat, SMS, and email support
- Support other accounts for overflow as needed
Requirements:
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Benefits:
- Weekly direct deposit
- Weekly performance bonuses
- Health/Dental/Vision Coverage (FT)
- PTO (Start earning on day one)
- Employee Assistance Program
- Free Training & Development Courses
- Childcare Reimbursement
- Gym Membership Reimbursement
- Career stability and advancement opportunities
- Industry-leading training
- Employee growth opportunities
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