Answering Service Agent
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Job Description
Remote Texas Answering Service Agent supporting businesses through inbound and outbound calls. Handling lead intakes, appointments, message dispatch, live chat, SMS, and email.
Responsibilities:
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
- Perform lead intakes, gather information, and document details with precision
- Schedule appointments and transfer calls to the appropriate contacts as needed
- Dispatch messages accurately and efficiently
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service by demonstrating empathy and patience
- Provide live chat, SMS, and email support
- Support other accounts for overflow as needed
Requirements:
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Benefits:
- Weekly direct deposit
- Weekly performance bonuses
- Health/Dental/Vision Coverage (FT)
- PTO (Start earning on day one)
- Employee Assistance Program
- Free Training & Development Courses
- Childcare Reimbursement
- Gym Membership Reimbursement
- Career stability and advancement opportunities
- Industry-leading training
- Growth opportunities
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