Application Support Engineer I
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Job Description
Application Support Engineer working with Outseer customers to resolve application-level issues. Collaborating with technical teams to ensure product performance and reliability in customer environments.
Responsibilities:
- Act as the primary technical liaison between customers and other departments to resolve application issues
- Execute application sanity test to ensure application health
- Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization, including availability to perform on-call (after hours) shifts
- Partner with other technical teams to perform application patches and upgrades
- Develop, document, mentor, and train others in support procedures for application-related triage and problem solving
- Resolve highly complex technical issues associated with patch and upgrade deployments
- Lead support case resolution efforts for prescribed customer cases
- Extensively research and document customer software and technical issues
- Collaborate with Customer Support, Escalation Engineering, and Cloud Operations to identify high priority application issues
- Provide implementation assistance as a SME to Professional Services and Cloud Operations
- Guide Support Analysts in researching, resolving and documenting customer server issues.
Requirements:
- BA/BS degree in CS or technical degrees; equivalent work experience will also be considered
- 4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications
- Strong understanding of highly complex technical implementations which may include relational databases, networking, server set-up, single sign on and system administration
- Excellent verbal and written communication skills
- Proven problem solver who loves tackling difficult challenges and quickly arrives at the best solution.
Benefits:
- Equal employment opportunity
- Work environment free of discrimination and harassment
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