Applications Engineer
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Job Description
Application Engineer providing technical support and solutions for industrial air, water, and energy transitions. Collaborating with sales team to enhance customer solutions at CECO Environmental.
Responsibilities:
- Provide technical support and solutions to the sales team and customers from pre-sale strategy through client implementation and installation.
- Maintain extensive knowledge of complex aspects of products and systems.
- Analyze customer requirements and illustrate how company solutions can provide value and support their organization.
- Work in partnership with supply chain and sales team to confirm costs, strategize sales approaches, and ensure attainment of sales quotas.
- Prepare proposals and technical responses to RFI and RFPs.
- Understand specific client systems and equipment requirements in order to identify additional sales opportunities to provide to the sales team.
- Recommend modifications to standard products to meet individual customer requirements, within practical company and economic limitations.
- Provide written/verbal quotations and perform necessary follow-up in accordance with enterprise resource planning (ERP) and company price lists, electronic quote tool, and contractual discount schedules.
- May perform costing analysis on product line items versus published pricing to arrive at gross margin calculation for review and approval by Applications and Sales Managers.
- May coordinate customer delivery requirements with the Production Department and configure technical solutions for customers to ensure successful customer integration.
- Anticipate and answer client/sales questions on product functionality/usage, application inquiries, and appropriate product recommendation in a timely manner.
- Assists customers with troubleshooting problems, handles customer complaints, and solves problems in a prompt, professional manner; may be involved in investigating and reporting on warranty claims and return goods authorization (RGA) process.
- Collaborate and transfer technical knowledge with sales staff, trainers, and product support.
- Provide feedback on development, marketing literature, website development, and other system tools to boost productivity and as needed to increase sales of the Division’s products.
- Provide consultation or demonstrations remotely from the office, possibly onsite at trade shows, or by visiting client site for sales or service-related activities.
- Create and maintain internal documentation and drawings.
- Compile product information into succinct, organized technical documentation.
- Other job duties as assigned.
Requirements:
- A Bachelor’s Degree in Engineering or a related field and 5-8 years of experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- Prior experience in the Engineering (chemical engineering preferred), mechanical, design, and/or commercial industrial manufacturing industry is helpful
- Microsoft Office Suite; ERP systems, ADP, Epicor and/or D365 is beneficial
- Familiarity with EPM tools (e.g., Hyperion, TM1, etc.) preferred
Benefits:
- Competitive salary
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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