AR Specialist
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Job Description
A/R Specialist in the Billing Services Division handling insurance reimbursements for therapy sessions at Rethink Behavioral Health. Working with teams to ensure timely resolution of outstanding accounts receivable.
Responsibilities:
- Review A/R Aging Reports and follow up on rejections and denials
- File appeals to insurance and to insurance commissioner as needed
- Submit corrected claims when needed
- Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams
- Review customer account reports, requests for information from clients and track progress
- Own all incoming account specific tickets in SalesForce
- Work with Customer Success Team, Billing and Posting teams to resolve outstanding items
- Monitor and analyze customer account health and identify actions needed to resolve outstanding issues
- Work closely with the internal Compliance team on identified accounts
- Research specific payor billing rules as needed
- Ensure strict HIPAA-compliant confidentiality
- Review & interpret payor contracts when applicable
- Stay informed about Payor and Industry Billing rules
- Measure and monitor key metrics related to work performance
- Foster a positive work environment for colleagues
Requirements:
- HS Diploma or Equivalent
- Willing to learn
- Positive attitude and loves a good challenge
- Professional phone skills
- Exceptional attention to detail
- Critical thinking and excellent communication with internal teams and insurance companies
- Previous ABA billing experience preferred
- Minimum 1-year experience working in an office setting
- Minimum 1-year experience in billing both major commercial insurance companies as well as state Medicaid programs
- Experience using Billing Software, EMR and Clearinghouse systems (Azalea, Kareo, Waystar, Trizetto)
- Experience using insurance company websites/portals
- Proficient using Microsoft Suite (Outlook, Excel, Word)
Benefits:
- PTO and Vacation Days after a 90-day introductory period
- Paid Holidays
- Generous Health, Denial & Vision benefits package
- 401k + Matching
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