Asset Manager, Commercial Servicing
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Job Description
Asset Manager responsible for surveillance of Commercial Real Estate loans in the US, serving as the primary contact for borrowers and investors while ensuring compliance with loan agreements.
Responsibilities:
- Provide proactive monitoring and surveillance of assigned assets securing Commercial Real Estate (CRE) loans
- Serve as the point of contact for the borrower and the assigned investor(s)
- Provide oversight of an assigned portfolio and facilitate borrower requests
- Monitor and enforce loan covenants and resolve insurance non-compliance
- Complete financial analyses and delinquency resolutions
- Maintain professionalism during all interactions
- Quality Control check of loan boarding for accuracy
- Identify & monitor loan covenants for borrower compliance
- Interpret and work effectively with large data sets
- Spread and analyze property level financial statements
- Work closely with borrowers and investors to resolve delinquent payment issues
- Generate reports for investors as required
Requirements:
- Four-year degree from an accredited University preferred or equivalent work experience
- Minimum of 5 years of CRE loan servicing experience required
- Familiarity with the full CRE loan life cycle from onboarding through Mortgage Satisfaction
- High attention to detail
- Knowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs
- Bilingual (English and Spanish) is considered a plus
- Self-motivated and work independently
- Ability to perform complex calculations using calculators and systems is required
- Ability to reason and exercise sound judgment
- Ability to handle sensitive and confidential information appropriately
- Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations
- Previous experience with REALSynergy servicing system is considered a plus
Benefits:
- Medical, dental and vision
- Up to 3% match on 401(k) contributions
- Generous paid time off
- Company-paid life, accident and disability coverage
- Programs for mental, physical and financial wellness
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