Associate Customer Success Manager – Midwest, East Coast
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Job Description
Associate Customer Success Manager providing support for clients in digital media using evidence-based metrics. Bridging client needs with product, sales, and engineering teams while working remotely in the U.S.
Responsibilities:
- Interface with clients to provide support prior to, during, and after campaigns
- Ensure clients understand and use the data provided
- Explain Adelaide’s value and encourage optimizations based on insights from data
- Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
- Serve as product expert and understand Adelaide data and measurement
- Manage campaign set up with integrations team based on client needs
- Provide support for AdOps implementation
Requirements:
- 1+ years of experience in an Advertising Technology or Digital Media company
- Excellent communication skills, both written and verbal
- Data visualization/interpretation experience
- Proficiency in Excel and Google office
Benefits:
- Health & Wellness
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- Employee Wellness & Development Stipend
- Holiday break
- Volunteer time off
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- 401(k) retirement plan
- Remote-first environment
- Access to WeWork spaces available
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