Customer Success and Device Operations Coordinator
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Job Description
Customer Success and Device Operations Coordinator at GoFasti supporting customer requests and operational tasks remotely from Colombia. Seeking a detail-oriented individual with strong communication skills.
Responsibilities:
- Serve as the day-to-day point of contact for customer requests and operational support.
- Support customer onboarding and communication in Spanish and, where required, English.
- Deliver excellent customer experience through timely updates and issue resolution.
- Manage support requests and maintain accurate operational records.
- Receive, prepare, configure, validate, and package laptops and mobile devices.
- Support device enrolment and basic MDM workflows.
- Perform initial troubleshooting and diagnostics.
- Coordinate repairs, replacements, returns, and asset recovery processes.
- Create shipping labels and coordinate device collections and deliveries.
- Track shipments and proactively manage delivery updates.
- Support storage, warehousing, stock organisation, and inventory reconciliation.
- Maintain SOPs and operational documentation.
- Identify opportunities to improve operational efficiency.
- Support business scaling initiatives and process improvement.
- Work cross-functionally across Customer Success, Operations, and technical teams.
Requirements:
- 3 to 5 years of experience in Customer Success, Customer Support, Device Operations, Logistics Coordination, Inventory Management, IT Support, or Warehouse Operations.
- Diploma, Técnico, Tecnólogo, or Bachelor's degree in Computer Engineering, Systems Engineering, Information Technology, Business Administration, Industrial Engineering, Logistics, or related discipline.
- Exposure to MDM platforms such as Hexnode, Intune, Workspace ONE, or Jamf.
- Experience with inventory, CRM, or ticketing systems.
- Comfortable handling devices and performing operational tasks.
- Experience coordinating courier and logistics providers in Colombia.
- Working knowledge of spreadsheets and operational reporting.
- Strong customer communication and organizational skills.
- Ability to work independently and take ownership.
- Native or professional Spanish communication.
Benefits:
- The Salary range offered for this part-time (20H/W) position varies from (USD) $700 - $900 per month, depending on seniority and skillset.
- This position is for an independent contractor, through a payroll platform.
- The talent will work REMOTELY allocated at our client.
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