Associate Director, Global Medical Information Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Associate Director in Global Medical Information enhancing processes and supporting medical inquiries for a leading biotechnology company. Ensuring compliance and high-quality responses in a remote setting.
Responsibilities:
- Support GMI and Operations Director by streamlining processes and enhancing strategic execution
- Ensure the contact center is equipped with resources, training, and guidance for assigned products
- Partner with the MI Therapeutic Areas ensuring high-quality, scientifically accurate medical responses
- Coordinate global operational activities and supports implementation of process improvements
- Collaborate to implement new MI platforms and technologies, including AI enabled solutions
- Maintain well-documented operational records for internal audits and inspections
- Lead development of advanced analytics dashboards and reporting templates
- Monitor and analyze medical inquiry volume, trends, and performance metrics
- Provide ad-hoc support to therapeutic areas, including scientific review of materials
- Coordinate communication and execution of regulatory label updates
Requirements:
- Master’s in relevant scientific or healthcare fields
- PharmD preferred
- Minimum of 3 years of Medical Information Call Center experience
- Strong administrative, organizational, and project coordination and project management skills
- Strong understanding of global and US regulatory aspects of medical information, adverse events, and product complaints
Benefits:
- health and wellness programs (including medical, dental, vision, life, and disability insurance)
- fitness centers
- 401(k) company match
- family support benefits
- equity awards
- annual bonuses
- paid time off
- paid leaves (e.g., military and parental leave)
Similar Jobs
VP, Conversational Access Operations
Vice President responsible for leading the Ascension Contact Center operations and enhancing consumer access. Overseeing a distributed workforce and optimizing performance through technology.
Engagement Manager – Oil & Gas, Refinery Operations Consulting
Engagement Manager responsible for Oil & Gas refinery projects and client engagement throughout Europe. Managing project delivery and enhancing customer experiences with significant travel required.
Operations Coordinator
Operations Coordinator managing daily operations for Watson Institute's People & Operations Team. Supporting talent, financial, and IT operations while ensuring seamless operational systems.
Koordinator – Kooperationspartnerakquise Pflegeschulen
Koordinator für die Partnerakquise in der Pflegebranche mit Fokus auf Netzwerken und Kooperationen. Flexible Arbeitszeit in Teilzeit mit modernster Ausstattung und digitalen Skills.
Operations Manager
Operations Manager maintaining financial operations, compliance, and record-keeping for a web data infrastructure company. Driving process improvements and collaborating with leadership across various functions.
Senior Operations Manager
Senior Operations Manager overseeing compliance and operational support for property management operations. Managing legal, eviction processes, and administrative support at Darwin Homes.
Operations Analyst
Operations Analyst supporting multiple portfolio management tasks at Darwin Homes. Collaborating with teams on data analysis and reporting while working fully remote.
Manager, DFR Field Operations
Manage installation teams and ensure successful deployment of BRINC's Drone as First Responder program. Lead operations while fostering customer relationships and team culture.
Payment Operations Specialist
Payment Operations Specialist responsible for managing daily payment flows and reconciliations. Collaborating with technology-driven teams to solve customer business problems in a fintech environment.
Director of RCM Operations
Director of RCM Operations overseeing billing and collections for Rethink Behavioral Health. Leading a high-performance team while ensuring HIPAA compliance and operational excellence.
Senior Growth Strategy – Operations Analyst
Senior Growth Strategy & Operations Analyst at SafeRide Health shaping pricing and client strategy for vulnerable populations. Collaborating with leadership to improve healthcare access through data-driven insights.
Operations Coordinator
Operations Coordinator providing administrative support to the Head of Small Clubs at Live Nation Entertainment. Assisting in scheduling, expense management, and project coordination.
Director, Provider Network and Operations
Director of Provider & Network Operations at Community Health Options. Overseeing provider relations, contracting, and network performance to meet company objectives.
Revenue Specialist III – Credits
Revenue Specialist analyzing payor behavior and resolving credit issues at scale for DaVita, a leading kidney care provider in the U.S. Collaborating with teams to eliminate systemic credit inflow
Associate Analyst, Business – ROPS
Associate Analyst responsible for resolving complex revenue cycle issues at DaVita. Engaging in data analysis, project management, and collaboration with business partners.
Territory Operations Manager
Territory Operations Manager at Orthofix managing documentation and patient interactions. Supporting Territory Managers and ensuring timely order completion while upholding ethical conduct.
Principal, Operations, Market Presence
Senior Operations leader establishing global Market Presence capability through planning and vendor management. Creating structured workflows and efficient vendor engagement for business units.
Specialist - Operation & Optimization of PV Systems – Part-time
Support for operating and optimizing photovoltaic and battery storage systems at Swiss Renewable Solutions AG. Role involves performance monitoring and optimization initiative development.
Administrative Coordination and Operations Management
Operations Coordinator for Huppée agence créative handling documentation and project tracking. Supporting the founder and ensuring organizational efficiency in a fast-paced environment.
Director, Global Operations
Director of Global Operations overseeing operational effectiveness and AI transformation efforts in global health organization. Leading cross-functional initiatives and managing diverse teams across multiple geographies.