Experienced Intermodal Operations Specialist
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Job Description
Experienced Intermodal Operations Specialist responsible for coordinating rail shipments and enhancing customer service at Knichel Logistics. Join a collaborative environment focusing on intermodal logistics solutions.
Responsibilities:
- Order acceptance, order entry, planning, and scheduling of intermodal rail shipments.
- Coordinating with Knichel Logistics rail and drayage partners to ensure the appropriate capacity and service to meet our customer’s needs.
- Consistent monitoring of intermodal shipments to ensure on-time pick-up and delivery – while proactively identifying and resolving any shipment/account problems.
- Resolve escalated customer issues promptly and effectively, ensuring seamless communication between stakeholders.
- Collaborate with sales, operations, and procurement teams to enhance service offerings and align with customer expectations.
Requirements:
- 3 years of experience in logistics, specifically intermodal customer service and operations.
- Proven ability to manage and prioritize tasks effectively across various customers and shipments.
- Strong communication skills while having a sense of urgency and empathy.
- Comfortable engaging and building relationships with multiple stakeholders to include shippers, carriers, rails and internal team members.
- Detail-oriented and skilled at problem-solving with a proactive approach.
Benefits:
- Competitive compensation and benefits package.
- Remote work and relocation assistance for the right candidate.
- A collaborative work environment within our brand-new headquarters in Cranberry Township, PA.
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