Associate Director, Project Management
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Job Description
Managing a remote team of project managers ensuring successful market research projects. Collaborating with departments to foster efficiency and drive customer satisfaction across the organization.
Responsibilities:
- Manages a team of project managers and project coordinators; ensuring successful market research projects.
- Manages resources for accurate and timely delivery of projects.
- Partners with leaders of other departments (sales, recruiting) to manage through any challenges, escalations and ultimately the execution of projects, fostering healthy collaboration at all times.
- Partners with sales team to assess feasibility and provides support on unique or complex studies, fostering healthy collaboration at all times.
- Assigns new projects to team based on knowledge, experience and capacity.
- Works collaboratively with internal teams to complete each project within provided timelines and project costs.
- Acts as the Operational leader for strategic accounts, ensuring SOPs/SLAs are properly executed and collaborating with sales and client to continually nurture and grow the account.
- Drives consistency and efficiency and provides ongoing training and development of their team.
- Conducts quality control audits and identifies and/or diagnoses issues for process improvement.
- Manages performance and development of direct reports, providing continuous feedback, career coaching and training, both on the job and in a formal capacity.
- Identifies skills gap across team, creates training opportunities and develops action plans to remedy.
- Maintains weekly or biweekly one-on-one check in meetings with staff, ensuring challenges/successes are discussed and learnings are harvested and applied.
- Works with Director of Project Management to ensure the team is on track related to company goals.
- Other duties, as assigned.
Requirements:
- Strong client management and consulting skills.
- Demonstrated leadership ability.
- Process management orientation; ability to manage workload capacity and execution of SOPs.
- Consultative and a problem-solver.
- Excellent verbal and written communication skills as well as ability to multi-task and prioritize effectively.
- Clear understanding of the company’s vision and creates a clear path for their team to achieve success.
- Provides feedback and suggestions; challenges the status quo to achieve continuous improvement.
- Empathetic, approachable and provides a comfortable, yet approriately challenging environment for their team.
- Adaptable and effectively guides their team through change.
Benefits:
- Location: Remote
- Job Type: Full time, Exempt
- Eligible for Sago's benefits program designed to support all our US full-time employees including: health, dental, and vision insurance, 401(k) with employer match, paid time off and holidays.
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