Associate Field Service Engineer
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Job Description
Field Service Engineer installing, repairing, and maintaining ESI electronics systems for customers in China. Providing onsite technical support and resolving production-line issues.
Responsibilities:
- Conduct onsite system installations, repairs, and preventive maintenance
- Assist customers with using ESI equipment smoothly
- Serve as the preliminary contact for customers’ production problems
- Provide service to achieve optimal customer satisfaction
- Implement daily work using formal processes and communicate results
- Follow standard operating procedures and safety requirements
- Provide customers with after-sales technical support
- Act as the primary contact when customer production lines encounter problems
- Independently handle and resolve assigned tasks under supervision
Requirements:
- 2–3 years of electronics system maintenance experience
- At least a college diploma in electronic engineering
- Flexibility to travel domestically
- Good communication skills and customer-oriented approach
- Ability to prioritize and follow through on tasks
- Ability to work under pressure
- Ability to work flexible hours and overtime if required
- Proficiency in Microsoft Office applications: Outlook, Word, Excel, and PowerPoint
- Familiarity with computer applications
- Fluent English listening, speaking, reading, and writing communication skills
- Ability to adapt to frequent travel and irregular working hours
- Applicants may be subject to export-control eligibility restrictions based on citizenship, country of origin, or immigration status where legally required
Benefits:
- Diverse and inclusive workplace
- Equal opportunity employment
- Background checks and drug screens in accordance with applicable law and company policies
- Reasonable accommodations for qualified individuals with disabilities
- Potential employment contingent upon governmental licensing where required by export-control regulations
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