Associate General Counsel – Collections, Servicing and Customer Operations
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Job Description
Associate General Counsel providing legal guidance for collections, servicing and customer operations at Mission Lane. Focused on integrating legal compliance with business operations with a goal towards customer trust and clear communication.
Responsibilities:
- Owning day-to-day legal advice on collections, recoveries, and servicing.
- Negotiating and closing contracts with debt sale counterparties, vendors, and technology providers.
- Tracking legal and regulatory developments as they land, including the fast-moving rules around AI in back-office and customer-facing tools, and helping the business turn them into compliant products, services, and controls.
- Partnering directly with the business on new initiatives that improve the servicing and collections experience, and with Compliance and Risk to sharpen consumer communications and internal processes alike.
- Spotting where the business is headed before it gets there, flagging issues and opportunities early.
Requirements:
- JD from an accredited law school and an active law license in good standing (a member of at least one bar, and in good standing in every bar where you're admitted)
- 7+ years practicing law at a large law firm or in a fintech/neobank/bank in-house environment, with real depth in federal and state credit card or personal lending law
- Deep understanding of the regulatory landscape governing credit card servicing, collections, and recoveries: FDCPA and state debt collection law, SCRA, Regulation Z, Regulation B, and UDAAP
- Expertise in the adjacent frameworks that come with running a credit card program: debt sales regulation, true lender doctrine, bankruptcy law, FCRA, MLA, TCPA, network rules, and AML/BSA and fraud requirements
- A track record of prioritizing and delivering across multiple, shifting projects at once, with the communication skills to brief anyone from frontline teams to senior leadership
- Strong, independent analytical judgment you trust enough to make calls in a fast-moving, still-forming environment
- Able to work fully remote, with travel of roughly once a quarter for 2 to 5 days
- A high standard of ethics and integrity, matched by genuine strategic instinct.
Benefits:
- paid time off
- 401(k) match
- monthly wellness stipend
- health/dental/vision insurance options
- disability coverage
- paid parental leave
- flexible spending account (for childcare and healthcare)
- life insurance
- remote-first work environment
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