Associate Product Manager, Data & Insights
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Job Description
Associate Product Manager focusing on product usage analysis and insights for Lex Machina. Collaborating with teams to enhance product decisions and reporting processes.
Responsibilities:
- Analyze product usage data to identify trends, patterns, and areas of opportunity
- Maintain and improve recurring reports on product usage, customer behavior, and key performance metrics
- Work with existing SQL queries and dashboards; modify and build new queries over time
- Partner with Product and Customer Support teams to synthesize insights from NPS scores, support tickets, and user feedback
- Develop a holistic view of how customers use Lex Machina, and help communicate that perspective to internal teams
- Identify gaps in data tracking and recommend improvements to instrumentation and reporting
- Support Product Managers by owning and systematizing ongoing reporting and analysis workflows
- Collaborate with Engineering and Data teams to ensure accuracy and accessibility of product data
- Contribute to product discussions by grounding decisions in data and observed user behavior, rather than focusing on feature scoping or delivery management
- Learn the Lex Machina product in depth and understand how different users derive value from it
Requirements:
- BA/BS required
- 0–2 years of experience in a professional, analytical, or product-related role
- Strong analytical and problem-solving skills, with attention to detail
- Ability to work independently and take ownership of projects with limited oversight
- Experience working with data in tools such as Excel or Google Sheets
- Basic familiarity with SQL, or willingness to learn quickly on the job
- Strong communication skills, with the ability to clearly present findings and insights
- Ability to manage multiple priorities and deliver consistent, reliable output
- Interest in SaaS products, analytics, and data-driven decision making
- Experience with SQL and/or Python for data analysis
- Familiarity with product analytics, reporting, or dashboarding tools
- Experience working in a SaaS or technology environment
- Exposure to customer support data, NPS, or user feedback analysis
- Familiarity with legal technology or the legal industry
- Experience working with large or complex datasets
Benefits:
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
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