Associate Retail Operations Specialist
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Job Description
Associate Retail Operations Specialist managing customer contracts, sales operations, and data accuracy. Supports commercial insights and drives customer experience enhancements while collaborating across teams in a global food manufacturer.
Responsibilities:
- Maintain customer pricing, trade terms, and promotional agreements within internal and external systems
- Coordinate information requests from customers with cross functional partners to maintain and update customer forms (Contracts for Promotions, New Item Forms, Private Label forms, price updates)
- Ensure contract accuracy, compliance, and timely renewals or amendments
- Partner with Sales, Finance, and Customer Service to support contract setup, renewals, deductions, and audits
- Track and document all trade commitments to ensure compliance and transparency
- Assist finance settlement team to ensure claims are processed timely and accurately
- Maintain clean, accurate customer and account data within the CRM system (Salesforce)
- Maintain clean, accurate Trade and Promotion information within Trade System (MEI)
- Enforce data governance processes to support reliable reporting and forecasting
- Support CRM reporting and dashboard development to enable commercial insights
- Oversee customer portal functionality and accuracy, ensuring product, pricing, and promotional data are up to date
- Support customer onboarding and portal access administration
- Collaborate with IT and Customer Service to troubleshoot issues and implement system enhancements
- Drive adoption of digital tools and resources to improve the customer experience
Requirements:
- High school diploma or equivalent and 3 years related experience required; Bachelor’s degree in Marketing, Sales or Business preferred
- 1-3 years related experience preferred
- Previous sales or sales operations experience preferred
- Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products
- Ability to multitask and manage several projects at once – meeting all deliverables associated with the projects
- Ability to use a variety of computer technologies and tools, including Microsoft Suite, Demand Tec, MEI, Salesforce
- Strong written and verbal communication skills.
Benefits:
- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts
- Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services – mental health and other concierge type services
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