VP, Operations
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Job Description
VP of Operations for Flourish Health, building scalable operational systems in youth mental healthcare. Leading people, clinical, and compliance operations to deliver exceptional care.
Responsibilities:
- Build the operating systems that allow Flourish to scale while preserving the culture, quality, and humanity that define our care.
- Partner closely with leaders across the company to identify bottlenecks before they emerge and strengthen the operating model.
- Lead the People Operations function, ensuring a warm, proactive talent pipeline and exceptional employee experience.
- Lead Clinical Operations to ensure care teams have the operational infrastructure needed to deliver exceptional care.
- Oversee Licensing, Compliance & Credentialing functions ensuring the ability to operate safely across the country.
- Measure success through employee Net Promoter Score (eNPS), recruiting velocity, and compliance excellence.
Requirements:
- 10+ years of leadership experience with a track record of building and scaling complex operational organizations
- Experience leading operations at a high-growth startup, ideally from Series A through subsequent stages of scale
- Strong operational judgment, with the ability to identify bottlenecks, simplify complexity, and build systems that scale
- Highly analytical and data-driven, with excellent business intuition and a habit of using metrics to improve organizational performance
- Comfortable moving between long-term strategy and day-to-day execution in a fast-paced environment
- Outstanding communicator who builds trust quickly and influences effectively across functions
- Strong project and program management skills with exceptional organizational discipline
- Experience with multi-state healthcare operations, licensing, compliance, or credentialing
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) matching
- Paid Time off
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