Special Operations Website Specialist – SpecOps
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Job Description
Special Operations Website Specialist managing escalations and improving workflows in automotive marketing. Collaborating across internal teams to drive resolution and operational efficiency.
Responsibilities:
- Serve as a primary escalation resource for complex website and operational issues
- Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
- Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
- Manage and support special projects, launches, migrations, and operational initiatives
- Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
- Identify recurring operational pain points and recommend scalable solutions
- Develop and maintain operational documentation, workflows, and best practices
- Assist in improving communication and handoff processes between departments
- Monitor trends in escalations and provide actionable recommendations to leadership
- Act as a resource for edge-case scenarios and non-standard dealer requests
- Help improve operational efficiency and reduce unnecessary escalations across teams
- Support onboarding and training initiatives for new team members
- Assist with QA validation and launch readiness for large dealer groups or strategic accounts
- Participate in process improvement and automation initiatives
- Collaborate with leadership on operational reporting and workflow optimization
- Provide guidance and support during critical business events or emergency situations
- Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements
- Support interdepartmental communication during periods of organizational change or growth
Requirements:
- 3+ years professional experience in digital operations, website management, automotive marketing, or related fields
- Strong understanding of website platforms, digital marketing operations, and client support environments
- Experience managing escalations and cross-functional coordination
- Exceptional organizational and time management skills
- Strong written and verbal communication abilities
- Ability to prioritize effectively in a fast-paced environment
- Proficiency with project management, ticketing, and communication tools
- Analytical mindset with strong troubleshooting capabilities
- Ability to work independently while collaborating across multiple teams
- Automotive industry experience preferred but not required.
Benefits:
- medical
- dental
- vision
- 401(k)/matching
- paid vacation
- wellness
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