Operations Manager
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Job Description
Operations Manager in the Salesforce BizOps team managing federal financial controls and driving audit risk management. Collaborating between Delivery Operations, Accounting, Legal Counsel, and PMOs.
Responsibilities:
- Serve as the main operational interface between the organization and the Federal Government's Program Management Office (PMO) for a major government-wide acquisition contract (GWAC / IDIQ)
- Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries
- Execute line-item modifications (CLIN additions) via Technology Refreshment (TR) requests
- Help prepare mandatory agency financial reports, provide dedicated customer support services to vehicle users, and prepare critical Contract Data Requirements
- Manage complex audit and financial statement risks for the expanding US Federal division
- Establish rigid operational safeguards to confirm that documented project milestones and deliverables strictly align with active corporate billings
- Resolve visibility gaps caused by multi-tiered invoicing structures
- Proactively lead the cleanup and detailed investigation of existing transaction variances across multiple individual project sub-ledgers
- Serve as an essential financial advisor to Portfolio Delivery Leaders (PDLs) to optimize project revenue plans, pricing control, and P&L stability
Requirements:
- 5–8+ years of experience in Federal Financial Management, Contract Administration, or Business Operations within the US Public Sector
- US Citizenship is required, alongside the eligibility and willingness to undergo a federal background investigation to obtain a security clearance
- Hands-on experience working directly with Federal PMOs, monitoring procurement portals, responding to RFQs, and managing contract deliverables/modifications (CLINs/TRs)
- Deep, hands-on experience handling complex federal contract vehicles, billing structures, and intercompany cash application cycles
- Proven track record of untangling messy ledger data, investigating complex financial variances, and matching high-volume lump-sum payments without clean remittance advice
- Strong familiarity with enterprise CRM financial architecture and the ability to build manual offline validation frameworks when system blindspots occur
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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