Atención al Cliente, Call Center - Full Time
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Job Description
Agente de atención al cliente remoto para servicios postpago de Claro en Partner Service. Recepción de llamadas, resolución de consultas y gestión comercial con turnos rotativos.
Responsibilities:
- Recepcionar llamadas de clientes que cuentan con servicios de Claro
- Brindar una atención adecuada, oportuna y de calidad
- Resolver consultas y requerimientos de los clientes
- Realizar gestión comercial durante la atención
- Participar en 12 días de inducción teórica y 4 días de proceso práctico
- Trabajar de lunes a domingo con descansos rotativos y horarios rotativos según la necesidad operativa
Requirements:
- Experiencia mínima de 3 meses en Call Center, certificada e indispensable
- Disponibilidad para trabajar en jornada Full Time – turno tarde
- Disponibilidad para trabajar con descansos rotativos
- Contar con PC o laptop propia
- Sistema operativo Windows 10 u 11
- Procesador Core i3 de 5.ª generación o equivalente en adelante
- Memoria RAM mínima de 8 GB
- Internet cableado con velocidad mínima de 50 Mbps
- Audífonos con entrada USB
- Cámara encendida durante la capacitación
- Vacantes disponibles para personas de Lima
- Educación Secundaria
Benefits:
- Trabajo 100% remoto después de la capacitación
- Pagos puntuales
- Bonos de acuerdo con las condiciones de la campaña
- Beneficios y convenios corporativos
- Oportunidad de crecimiento dentro de Partner Service
- Convenios en salud, educación, entretenimiento y otros servicios
- Capacitación con abono según las condiciones de la campaña
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