Atención al Cliente, Call Center
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Job Description
Asesores remotos de atención al cliente postpago para Partner Service, empresa de telecomunicaciones. Gestión de llamadas, consultas y oportunidades comerciales para usuarios de Claro.
Responsibilities:
- Recepcionar llamadas de usuarios que cuentan con servicios de Claro
- Brindar una adecuada atención al cliente
- Resolver consultas y realizar gestión comercial durante la llamada
- Participar en 12 días de capacitación teórica y 4 días de proceso práctico
- Cumplir el horario de gestión elegido según la modalidad Full Time, Semi Full o Part Time
Requirements:
- Experiencia mínima de 3 meses en Call Center
- Contar con PC o laptop
- Windows 10/11
- Procesador Core i3 de 5.ª generación o equivalente en adelante
- Mínimo 8 GB de RAM
- Internet cableado de mínimo 50 Mbps
- Audífonos con entrada USB
- Cámara encendida durante la capacitación
- Declaración jurada de identidad
- Disponibilidad para el horario elegido
- Estar de acuerdo con la modalidad Recibo por Honorarios
- Contar con o gestionar RUC
- Contar con usuario y clave SOL de SUNAT
Benefits:
- Sueldo básico + bono variable
- Bono de permanencia de S/ 300, pagado como S/ 100 durante cada uno de los primeros 3 meses
- Capacitación pagada
- Pago de capacitación: S/ 240 en total durante los 12 días teóricos, sujeto a condiciones de la empresa
- Modalidad 100% remota
- Descanso rotativo de lunes a domingo
- Pago mediante cuenta BCP o Scotiabank
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