Automation & Integration Engineer
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Job Description
Automation engineer integrating systems for an Australian roofing business. Building reliable APIs, workflows, and AI-enabled operations in a Philippines-based remote contractor role.
Responsibilities:
- Build, maintain, and optimize integrations between ServiceM8, Xero, GoHighLevel, roof-measurement tools, and other business applications
- Develop and manage REST API integrations, webhooks, and automated workflows for reliable two-way system communication
- Implement data validation, conditional logic, duplicate prevention, error handling, synchronization recovery, logging, and automated alerting
- Troubleshoot integration issues and develop workarounds for platform limitations
- Test and monitor integrations for reliability, scalability, and consistency
- Eliminate manual data entry and reduce repetitive administrative work
- Develop and configure automations in the client's Mac-based systems and Claude-powered AI environment
- Capture system knowledge, business logic, implementation decisions, configurations, and troubleshooting information transparently
- Ensure the AI environment learns system operations, integration structures, and issue-resolution procedures
- Use AI-assisted development tools to accelerate implementation and improve workflows
- Connect GoHighLevel with operational, sales, accounting, and roof-measurement systems
- Support lead management, sales follow-up, customer engagement, and operational workflows
- Synchronize customer, lead, quote, and job information accurately
- Support the Office Manager with underlying GoHighLevel integrations without taking over day-to-day platform management
- Collaborate with the Office Manager to understand workflows and identify automation opportunities
- Connect operational, sales, and accounting systems to improve visibility into jobs, quotes, costs, and financial performance
- Assess financial impacts, inefficiencies, costs, productivity, and profitability
- Test failed synchronizations, missing data, duplicate records, and system outages
- Establish monitoring, logging, alerts, and recovery processes
- Continuously improve systems as business requirements evolve
- Document integration logic, workflows, configurations, and troubleshooting procedures
- Explain technical concepts and system behavior in plain English
- Own automations through planning, development, testing, maintenance, and optimization
- Build maintainable systems the company can understand, manage, and expand
Requirements:
- Philippines-based candidate
- Proven hands-on experience building integrations between business applications using REST APIs, webhooks, and automation platforms
- Strong understanding of two-way synchronization, data validation, duplicate prevention, error handling, and recovery mechanisms
- Familiarity with ServiceM8, Xero, or similar field-service management, CRM, and accounting platforms
- Experience working with AI-assisted development tools or AI environments, ideally Claude
- Comfortable developing directly within a client's own systems and documenting technical knowledge as the work progresses
- Strong understanding of business workflows, conditional logic, data structures, and integration troubleshooting
- Ability to interpret basic financial information, including profit-and-loss statements, gross profit, gross margins, job costs, and overheads
- Strong analytical and problem-solving skills
- Excellent communication skills and ability to explain technical solutions in plain English
- Commercially minded approach focused on operational efficiency, customer experience, and profitability
- Ability to work independently while collaborating with business leadership and operational stakeholders
- Proactive, accountable, and detail-oriented approach
- Practical experience with GoHighLevel is nice to have
- Consistent employment history with clear reasons for leaving previous roles
- Genuine interest in a long-term opportunity
- Comfortable building and configuring systems directly within the client's Mac-based environment and Claude-powered AI workspace
- Must comply with intellectual property, confidentiality, account ownership, and work-product restrictions
- Must disclose existing ongoing roles or client work
- Must reflect this engagement on LinkedIn as “Independent Contractor”
- Availability to work Australian business hours, Monday to Friday
Benefits:
- 100% remote work from home
- Long-term, full-time contractor engagement
- Opportunity to grow into a broader business operations role
- Opportunity to contribute to operational and financial performance
- Independent contractor engagement
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