Solutions Engineer
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Job Description
Solutions Engineer helping NMI customers integrate NMI’s payment technology. Scoping solutions, supporting onboarding, demonstrating the platform, and enabling fintech partners.
Responsibilities:
- Collaborate with Account Executives and Channel Account Managers to assess and qualify customer requirements
- Recommend tailored solutions, identify product-extension opportunities, and evaluate customer-specific development requests
- Identify challenges early and propose viable technical solutions
- Document customer use cases, solution designs, and onboarding plans
- Ensure alignment across Sales, Partner Launch Managers, and Account Managers for seamless handover
- Identify and plan customer training needs
- Respond to technical questions on NMI's platform
- Deliver architectural diagrams, system workflows, and configuration recommendations
- Provide tailored NMI platform demonstrations for ISVs, ISOs, and other partners
- Develop and deliver bespoke customer training content
- Support Sales with RFP responses, coordinating with Product, Engineering, and Security
- Raise and track customer product enhancement requests
- Relay feedback, feature gaps, and usability insights to Product
- Stay current on product updates, release notes, and roadmap discussions
- Maintain close contact with acquiring partners and support technical enablement
- Represent NMI at industry events and network with partners and prospects
Requirements:
- 3–5 years' experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management, ideally in FinTech or SaaS
- Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring
- Experience with unattended payment environments such as Parking, Transit, EV Charging, Vending, and similar kiosk/self-service channels
- Familiarity with unattended-specific integration, hardware/device, and compliance considerations
- Demonstrated experience producing solution design documents or technical scoping materials
- Proven ability to work cross-functionally across technical and non-technical teams
- Exceptional communication and documentation skills
- Comfortable presenting and demonstrating solutions to varied audiences
- Employment offer subject to satisfactory background and financial checks
Benefits:
- Annual bonus scheme dependent on individual and company performance
- 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days)
- Workplace pension scheme
- Private medical insurance (upon 30 days of employment)
- 7 hours per day, 35 hours per week
- A remote first culture
- Great work-life balance with our Flexi-time policy
- Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave).
- A chance to develop with an allocated company training budget
- Bike2Work Scheme
- Lifeworks, an Employee Assistance Programme which offers wellbeing, family and financial support services, such as assessments, resources and even 1:1 counselling sessions; discounts on gyms, restaurants, high street retailers and cinema tickets
- Employee wellbeing support including mental health first aiders
- Employee referral scheme with generous financial reward
- Bonusly colleague reward scheme
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