AVP, Change Manager
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Job Description
AVP, Change Manager facilitating end-to-end business and functional leaders for technology and process improvement initiatives in insurance underwriting. Collaborating with IT and business teams to ensure project success and satisfaction.
Responsibilities:
- Implement business plans for technology and other operational process initiatives to ensure adequate integration of required skills, including business and function knowledge, change management, training, communications, business analysis, etc.
- Specifically ensure effective collaboration across all teams
- Provide thought leadership and oversee plans to ensure business satisfaction and adoption with technology and operations initiatives
- Manage and prioritize User Acceptance Testing (UAT) plans by identifying resources and timelines
- Partner with IT for planning and status meetings
- Develop business user communications, and provide Stakeholder and Project Management Office updates
- Function as the escalation path for business issues and decisions to support IT projects
- Change champion for new technology and process adoption
- Track metrics and measures of business/operational success
- Create and maintain RAID log and escalate business related issues
- Build and manage business go live cut over plans following playbook template including user training, communication plans and conversion shells to minimize business interruptions
- Identify lessons learned for continuous improvement to implementation playbook
- May have direct or matrix management responsibilities over subject matter experts (SME)
Requirements:
- Excellent communication, presentation, documentation skills.
- Ability to communicate with all levels of the organization including technical staff, business users and executives.
- Ability to multi-task in a fast- moving environment
- Accurate, analytical and attention to detail
- Big picture and customer service focused
- Experience participating in IT related projects
- Advanced Microsoft Skills including Visio, SharePoint, Excel and Powerpoint
- 5+ years Insurance Operations, Project Management or Business Analysis Experience
- Guidewire Policy Center and other Guidewire product experience is a plus
- Project Management experience or certification is a plus
- Bachelor’s Degree preferred
- 10%-15% Travel
Benefits:
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits
- Health Care & Dependent Care Flexible Spending Accounts
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
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