AWS Connect Developer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
AWS Connect Developer building scalable Amazon Connect contact center workflows and CRM integrations. Developing Node.js services and AWS AI/ML solutions for Volantsoft’s enterprise IT clients.
Responsibilities:
- Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions
- Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality
- Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk
- Enable bi-directional data flows for customer data synchronization, ticket creation, and case management
- Implement real-time event streaming and reporting pipelines using Kinesis, DynamoDB, Athena, and S3
- Leverage AWS AI/ML services including Lex, Polly, Transcribe, and Comprehend to enhance IVR and chatbot automation
- Collaborate with business teams to automate lead management, support tickets, call recordings, and customer notes
- Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring
- Troubleshoot issues, optimize integrations, and deliver continuous improvements
Requirements:
- 10+ years of software development experience, including 5+ years in Amazon Connect development
- Strong Node.js development skills, including backend services, APIs, and integrations
- Hands-on experience with Amazon Connect contact flows, queues, routing profiles, and reporting
- Proven experience integrating Amazon Connect with Zoho CRM or other CRMs such as Salesforce and ServiceNow
- Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations
- Solid understanding of IAM security, role-based access, and compliance requirements
- Experience with Amazon Lex, Polly, and Transcribe for conversational AI
- Knowledge of the Zoho ecosystem, including CRM, Desk, Campaigns, and Zoho PhoneBridge API
- Background in contact center technologies such as Avaya, Genesys, or Twilio
Benefits:
- Remote work
- Long-term project opportunity
Similar Jobs
SAP ABAP Applications Developer
SAP ABAP developer designing and supporting complex systems for AAA’s insurance, travel, and financial services operations. Delivering specifications, documentation, and secure business solutions.
Senior Statistical Programmer – FSP
Senior Statistical Programmer using SAS and CDISC standards for a global pharmaceutical client. Supporting clinical-trial data analysis, validation, reporting, and submissions.
Software Engineer
Software Engineer building secure GraphQL APIs for Quantum ERP data. Extending .NET, Entity Framework, and Oracle integrations while optimizing performance and multi-tenant access.
Software Engineer
Growth Engineer building AI, automation, and data systems for Eon’s cloud backup data platform. Creating technical distribution channels, experiments, and pipeline-generation infrastructure.
Master Data Management, MDM Developer
MDM Developer implementing master data governance, quality rules, and stewardship processes. Supporting BAE Systems’ defense, aerospace, security, and information technology operations.
Materials – Engineering Specialist
Materials and engineering experts creating realistic, scorable tasks for Mercor’s frontier AI systems. Testing model performance and refining evaluations with domain specialists.
Software Engineer
Software Engineer customizing Whitespace’s AI-driven Worldline platform for synthetic geospatial data simulation. Supporting AFRL research and development for national security missions.
Senior Manager, Equipment Engineering
Senior Engineering Manager leading equipment design, capital projects, and smart-factory solutions. Supporting Rich’s global food manufacturing operations across the TCCS category.
Software Engineer
Software Engineer building backend services, APIs, and Vue applications for Coursedog’s academic operations platform. Delivering scalable features that help colleges and universities improve student success.
Engineering Internship
Engineering Intern building scalable chess products or AI/ML systems for Chess.com. Developing features, models, and LLM-powered applications with multidisciplinary teams.
Engineering Intern
Engineering intern building scrapers and ingestion pipelines for GovSignals’ AI-powered government contracting data platform. Validating source data and improving extraction reliability.
App Developer, C#, Flutter
App Developer building Flutter and C# features for NeuroNation’s brain-training and digital cognitive-therapy apps. Supporting a mobile technology transition used by millions worldwide.
Software Engineer
Software Engineer building production web applications and AI capabilities for STV’s client engagements. Translating ambiguous consulting problems into shipped software with a senior engineering team.
Developer, Agentes IA
Desarrollador/a de agentes de IA para The Whiteam, consultora tecnológica. Integración de herramientas de IA, MCP y arquitectura Front End en soluciones web remotas en España.
GK POS Developer
GK POS Developer building and supporting retail checkout solutions for Satellite Office’s global-brand clients. Connecting POS, payment, ERP, OMS, and eCommerce platforms.
Senior Statistical Programmer
Senior Statistical Programmer leading SAS clinical-trial programming for Syneos Health’s integrated life-sciences services. Developing SDTM, ADaM, and TLF outputs while mentoring programmers.
SAP ABAP Developer
Senior SAP ABAP Developer owning RICEF deliverables, IDoc interfaces, and RF warehouse applications at Avvale. Optimizing SAP solutions for innovative, sustainable business transformation.
Engineering Tools Administrator
Engineering Tools Administrator managing GitHub, Jira, Confluence, AWS, and Linux lab systems. Supporting software engineers building high-performance networking solutions for AI and HPC datacenters.
HCM Data Conversion Developer
HCM data conversion developer converting PeopleSoft Finance and HR data to Workday. Building Python extraction scripts for Attain Partners, a consulting firm serving mission-driven clients.
Software Engineer
Software Engineer building conversational voice AI, backend services, and EHR integrations for Clarus Care. Supporting HIPAA-compliant patient communication and revenue cycle workflows.