Benefits Administration Services Analyst II
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Job Description
Benefits Administration Services Analyst administering Defined Benefit pension plans for Conduent’s clients. Performing calculations, processing transactions, and resolving participant inquiries.
Responsibilities:
- Perform Defined Benefit pension calculations for retirement, termination, death, and other benefits
- Review participant data and documentation for accuracy and completeness
- Process participant elections, benefit commencements, distributions, and other pension transactions
- Interpret and apply Defined Benefit plan provisions, administrative procedures, and business rules
- Understand plan designs, benefit formulas, options, and eligibility criteria
- Research and resolve participant and plan administration issues
- Review calculations and transactions for accuracy and compliance
- Maintain participant records and update benefit administration systems
- Respond to participant, client, and internal team inquiries
- Identify and resolve data discrepancies with appropriate teams
- Support data validation, testing, audits, and quality assurance activities
- Assist with plan updates, system changes, annual processes, and special projects
- Follow service-level agreements, quality standards, procedures, and client-specific requirements
- Maintain process, procedure, calculation, and plan administration documentation
- Collaborate with team members and internal groups for accurate and timely service delivery
- Participate in team meetings, training activities, and client-facing interactions
- Identify process, accuracy, and operational efficiency improvements
- Support Senior Analysts and team leadership with complex Defined Benefit administration activities
Requirements:
- Bachelor’s degree or equivalent combination of education and relevant experience
- 2+ years of experience in benefits administration, pension administration, or a related field
- Experience with Defined Benefit pension plans strongly preferred
- Experience performing or reviewing pension benefit calculations preferred
- Understanding of retirement plan concepts, participant data, and benefit administration processes
- Ability to interpret plan documents, procedures, and business rules and apply them accurately
- Strong analytical, mathematical, and problem-solving skills
- Strong attention to detail while managing multiple priorities
- Proficiency with Microsoft Excel and other Microsoft Office applications
- Experience with benefits administration or pension systems preferred
- Strong written and verbal communication skills
- Ability to work independently while collaborating effectively within a team environment
- Experience administering Defined Benefit plans in a benefits outsourcing, consulting, or third-party administration environment preferred
- Knowledge of ERISA, IRS regulations, and other requirements applicable to Defined Benefit retirement plans preferred
- Experience with complex pension calculations, including early retirement, optional forms of payment, QDROs, and death benefits preferred
- Experience with data analysis, system testing, or benefits administration implementations preferred
- Experience working in a client-service environment preferred
Benefits:
- Remote work from home
- Comprehensive health and welfare benefits effective from day one
- Retirement savings programs
- Employee discounts on merchandise, services, travel, and more
- Career growth opportunities
- Paid training
- Paid time off
- Award-winning work environment valuing diversity and inclusion
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Paid holidays
- PTO or vacation and/or sick time
- Possible bonus or incentive based on business need
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