ROI Service Administrator
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Job Description
Remote ROI Service Administrator handling medical-record release inquiries. Supporting healthcare clients and requesters through status updates, issue resolution, and EMR systems.
Responsibilities:
- Receive inbound phone inquiries from requesters regarding medical records
- Answer questions regarding request status
- Answer calls promptly and courteously within prescribed standards and metrics
- Work with the Supervisor to escalate complex elevated issues
- Maintain positive relationships with hospital clients and ROI requesters
- Maintain strong knowledge of HIPAA, HITECH, state/federal rulings, statutes, facility requirements, and nuances
- Participate in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement, and client/requester issues
- Access and navigate multiple EMR systems to check the status of inbound phone inquiries
- Post corrective actions in the corporate database to facilitate timely release of information processing
- Perform other duties as assigned by management
Requirements:
- High School Diploma or equivalent required
- Experience with MRO daily processes and model; 6 months’ experience preferred
- Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen
- Computer knowledge
- Accurate data entry skills and attention to detail
- Prior customer service experience strongly preferred
- Strong problem-solving skills
- Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters
- Ability to work effectively and independently in high volume production environments
- Demonstrated proficiency in verbal communication
- Ability to sit while using a computer for extended periods of time
- Knowledge of HIPAA, HITECH, state/federal rulings, statutes, facility requirements, and nuances
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
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