Workato Administrator
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Job Description
Workato Administrator automating Salesforce, Zendesk, and operational systems for Rula, a remote mental healthcare company. Troubleshooting integrations and reducing manual work across Business Systems.
Responsibilities:
- Own the automation connecting Rula’s systems
- Build automations that remove manual work for operations teams
- Investigate integration failures and ensure failures are visible going forward
- Identify processes that are more expensive or fragile than necessary
- Collaborate with Technical Program Managers, Salesforce Administrators, and developers on the Business Systems team
- Own and shape the Workato platform’s use across the company
- Reduce manual work through automation
Requirements:
- 2+ years of hands-on experience building and maintaining enterprise integrations in Workato or a comparable platform (e.g., MuleSoft, Boomi, Tray.io)
- Direct experience administering Salesforce or working as the primary integration owner in close partnership with a Salesforce team
- Hands-on experience troubleshooting production integration failures, diagnosing root causes, and building robust error handling and monitoring
- Working knowledge of REST APIs, JSON, webhooks, authentication mechanisms, and external ID matching between disparate systems
- Proven track record of identifying manual or inefficient operational processes and delivering automated solutions with measurable results
- Must be based in the United States; Rula currently does not hire in Hawaii
- Preferred: Official Workato Certification
- Preferred: Prior experience as the sole or primary administrator owning an enterprise integration platform
- Preferred: Strong data architecture foundation, including defining and enforcing system-of-record boundaries
- Preferred: Self-directed ability to own and drive a platform with minimal day-to-day supervision
- Preferred: Familiarity with Salesforce data architecture, including standard/custom objects, relationships, and external lookup keys
Benefits:
- 100% remote work environment
- Attractive pay and benefits with full transparency of pay ranges
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP)
- Quarterly department stipend for team-building activities or in-person gatherings
- Community and employee resource groups
- New hire home office stipend
- $50 monthly stipend to help cover internet or cell phone expenses
- Year-round wellness initiatives
- $50/month wellness stipend
- Equity
- Full-time employment; no bonus for this role
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