Bilingual Account Services Representative – Spanish/English
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Job Description
Inside sales representative for SWBC handling consumer lending products and customer service through inbound/outbound calls. Assisting with loan applications and maintaining customer records.
Responsibilities:
- Perform inside sales, placement, and service of financial products
- Facilitate inbound/outbound calls regarding availability and suitability of products/services
- Update call results and record all customer contacts
- Produce new business or services existing customers/clients
- Assist borrowers with consumer lending products and submit loan applications
- Promote lending and related products offered by SWBC’s business partners and client
- Maintain records of all customer contacts and ensure SWBC's services meet market place expectations
- Participate in department meetings or product/technique training as directed by management
Requirements:
- High School Diploma or GED
- Minimum of six (6) months of inbound calling experience which includes updating call results, receiving and placing support calls, or other related experience required
- Consumer lending experience preferred
- Strong working knowledge of personal computers to include MS Excel, MS Access, and other related programs
- Able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm
- Excellent interpersonal and organizational skills
- Detail oriented and be able to multitask
- Able to sit for long periods of time assisting with telephone calls or other related duties
- Able to stoop, kneel, and lift 10-20 lbs. of files or other documents
Benefits:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
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