Bilingual Patient Care Navigator – Dermatology
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Job Description
Patient Care Navigator responsible for patient enrollments and service coordination at Sentrex Health Solutions. Empowering connection between patients and healthcare teams for optimal treatment access.
Responsibilities:
- Responsible for the timely enrollment of the patients into the Patient Support Program.
- Responds to calls, emails and voicemails in a very efficient and friendly manner.
- Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing.
- Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
- Sets and processes tasks on time, and as required, to ensure an optimal patient and Physician experience.
- Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
- Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion.
- Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates.
- Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
- Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
- Requirement to maintain outlined service levels for various clients, projects and initiatives.
- Fosters and promotes a spirit of teamwork while working with various internal business units.
- Acts a liaison and provides ongoing feedback to the Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
- Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
- Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact.
- Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
- Additional duties as required and as determined by your Manager.
Requirements:
- A Bachelor’s degree in a related field or equivalent work experience.
- Previous experience working within a specialty pharmacy considered a strong asset.
- Experienced in disease state areas such as Dermatology, Hepatology and/or Gastroenterology.
- Experience working directly with Physicians, with a comprehensive understanding of patient flow.
- Proficiency in Microsoft Office suite, phone systems, and experience working with databases (i.e., ERP/CRM).
- Extensive computer and software skills.
- Previous experience working within a Patient Support Programs required.
- Strong organizational skills with the ability to handle changing priorities effortlessly and independently.
- Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential.
- Self-directed individual who can work independently with minimal supervision.
- Knowledge of private and public reimbursement structure, systems, and the process to navigate, is required.
- Must be able to work from home and have a quiet, private home office space.
- Excellent verbal and written communication skills in English and French
- Strong analytical skills including interpretation of regulation and legislation.
- Knowledge of the pharmaceutical distribution industry is required.
- Excellent interpersonal skills, customer service, problem-solving, and conflict resolution skills.
Benefits:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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